Customer service Representative jobs in Dubai for Male and Females

Job Description:

Customer Service Representative

Role Overview:

The Customer Service Representative ensures timely and accurate order processing, manages and tracks customer requests, and resolves order issues with support from the Customer Support, Operations, and Program Management teams. This role reports to the Safran Cabin Front Office Middle East supervisor.

Key Responsibilities:

• Customer Interaction: Professionally handle incoming requests from customers via phone, email, fax, and in-person to resolve issues promptly and accurately.
• Product Assistance: Answer customer questions about products or services, including their operation and maintenance.
• Company Procedures: Learn and apply company procedures, product knowledge, and services.
• Order Processing: Process customer spare orders promptly and accurately, including EDI, entry, follow-up, invoicing, inventory, and delivery status.
• Complaint Resolution: Actively contribute to resolving customer complaints.
• Customer Inquiries: Quantify customer inquiries, gather customer information, assess and fulfill customer needs, update the customer database, etc.
• System Knowledge: Maintain working knowledge of M3 and SAP products and order processes.
• Pricing and Availability: Respond to pricing, availability, and PMA inquiries.
• Planning Initiatives: Participate in cross-functional planning initiatives.
• Cross-Departmental Support: Work with different departments to ensure daily operations run smoothly.
• Decision Making: Maintain a balance between company policy and customer benefit when making decisions.
• Metrics Reporting: Gather required information to assist in metrics reporting.
• Customer Education: Educate customers on product lines and specifications.
• Documentation: Complete necessary documentation.
• Team Support: Support customer service team members as needed.
• Resource Monitoring: Monitor and report on the use of company resources as required.
• Health and Safety: Adhere to required health and safety regulations and practices.
• Additional Duties: Carry out other duties, responsibilities, and projects as assigned effectively.
• Communication: Communicate solutions, successes, and opportunities to the Front Office supervisor.

Qualifications:

Education: High School Degree

Language: Fluent in English

Computer Skills: Proficient in MS Office

Skills:

• Problem-solving
• Communication
• Customer service
• Teamwork

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